Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–20 business days depending on your location.
Do you offer free shipping?
Yes. We provide FREE TRACKED SHIPPING on all orders.
How can I track my order?
Once your order has been shipped, you'll receive an email containing your tracking number and tracking link.
Can I return my order?
Yes. Please refer to our Refund Policy for complete return instructions and eligibility requirements.
Can I cancel or modify my order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, it can no longer be modified or canceled.
What payment methods do you accept?
We accept all major payment methods available during checkout, including credit and debit cards and other secure payment options supported by Shopify.
How can I contact customer support?
You can reach us anytime by email at neokatha@outlook.com or by phone at +39 349 462 8609.
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–20 business days depending on your location.
Do you offer free shipping?
Yes. We provide FREE TRACKED SHIPPING on all orders.
How can I track my order?
Once your order has been shipped, you'll receive an email containing your tracking number and tracking link.
Can I return my order?
Yes. Please refer to our Refund Policy for complete return instructions and eligibility requirements.
Can I cancel or modify my order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, it can no longer be modified or canceled.
What payment methods do you accept?
We accept all major payment methods available during checkout, including credit and debit cards and other secure payment options supported by Shopify.
How can I contact customer support?
You can reach us anytime by email at neokatha@outlook.com or by phone at +39 349 462 8609.