Shipping policy

Thank you for choosing to shop with neokatha.

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly longer.

Shipping

We offer Free Tracked Worldwide Shipping on all orders.

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your delivery.

Estimated Delivery Times

Delivery times vary depending on the destination:

Italy: 5–10 business days
Europe: 5–12 business days
United States & Canada: 7–15 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 7–20 business days

Please note that these delivery times are estimates and may vary due to customs inspections, weather conditions, or carrier-related delays.

Customs Duties & Taxes

International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country's authorities. These charges are the responsibility of the customer.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us as soon as possible at neokatha@outlook.com. We will do our best to assist you in resolving the issue.